Frequently Asked Questions

Who can buy duty free goods?

To buy duty free or tax free goods, you need to be travelling internationally and departing within 30 days of your purchases. Please note that security restrictions currently apply in some countries which might affect outbound passengers departing Australia.

What documentation do I need to bring to purchase duty free goods?

You need: E-ticket, Itinerary (ONLY IF GOING ON A CRUISE), passport or drivers licence and we also need to take an imprint of a credit card.

What currency am I charged in?

All our prices are in Australian dollars. Your credit card will be charged in Australian dollars. For foreign credit card holders your credit card provider will convert the transaction to your local currency at the current exchange rates offered by your credit card provider or bank.

What if my flight details change?

If your flight details change please contact our sales staff with your new flight details.

What items can I purchase tax and duty free on departure from Australia?

All products categories listed on this website are available for purchase on departure from Australia. It is your responsibility to familiarise yourself in respect of the allowances permitted for each country that you will be entering and clearing customs. We provide some guidance on this website in relation to the allowances applicable for the more travelled destinations

How much duty free can I buy?

Every country has a different limit to the amount of duty free that can be brought in. See (link to our site with limits) for limits.

How do I know if you have something in stock?

Just call one of our friendly staff by email or phone.

I am travelling with a group of friends can I come and buy Duty free on their behalf?

Yes, as long everyone is on the same flight this is not a problem.

Can I buy more duty free if my kids are travelling with me?

We can only sell alcohol and tobacco products to customers over 18 years of age. Duty Free can be purchased for all customers who are flying internationally and are over 18 years of age.

What is T.R.S. and how does it work?

T.R.S. Stands for Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) paid on goods you buy in Australia. The refund only applies to goods you take with you as hand luggage or wear onto the aircraft or ship when you leave the country.

The refund will be paid on goods totalling $300 (GST inclusive) or more, bought from the same store, no more than 30 days before you leave Australia. The GST refund is calculated by dividing the total amount of the purchase by 11. For example, if you buy goods for a GST-inclusive price of $660 you will receive a refund of $60.

What payment methods do they use to refund?

Payments can be refunded by cheque, Credit to an Australian bank account or Payment to a credit card. Customs will aim to post cheque refunds within 15 business days. Bank and credit card refunds will be issued by Customs within 5 business days. However, payment will be subject to processing by your bank or card issuer.

How do I claim it back?

You will need to present the following at the Customs TRS facility when you depart Australia:
Your goods (to prove you are taking them out of the country).
The original tax invoice from the retailer (to provide information for Customs officers).
Your passport.
Your international boarding pass or other proof of travel.

Is there alot of paperwork involved?

No, there is none.

still need more information.

If you require further assistance, feel free to via phone or email.